At TriStar Medical Group, we aim to provide a comfortable, efficient visit in friendly, caring environment. Our physicians and staff strive to accommodate all patients’ needs as best as possible. To help us help you, please review the policies below.
Make an Appointment
Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (800) 242-5662 during regular business hours.
Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.
New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.
We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.
We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.
We recommend that you call your insurance company to verify that we participate with your plan.
Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.
Cancellations or Rescheduling
To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.
We are happy to help with refill requests during regular office hours, so please call your physician’s office to let them know what you need.
After-Hours & Emergencies
If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (615) 514-0757 and our answering service will assist you.
If you have any questions, please contact your physician’s office or call TriStar Medline® at (800) 242-5662.